Field Tech
Customer ticketing and preventive maintenance on one site record.
Why it exists
Service tickets live in one system, preventive maintenance in a spreadsheet, and the monthly report to the COR gets assembled by hand. Field Tech keeps both on the same site record so the report is already there.
Built for: physical security contractors, especially those reporting to government contracting officers.
Ticketing customers can use
A portal where each customer sees only their own sites and submits service calls against a specific device. Every new ticket notifies a recipient list you set globally or per site.
Response clocks that match the contract
Each call is marked emergency or non-emergency at intake, which starts the response and completion clocks the statement of work requires, measured against the Federal holiday calendar.
Schedules from real equipment
Contract frequency sets how often a technician visits. The installed device inventory and each device type's service interval set what gets inspected.
Every device is an asset
Make, model, serial, firmware, network details, location, warranty and full service history for each device.
Reporting joined at the site
Open tickets, time to resolution, completed and missed visits and devices serviced, calculated from recorded timestamps each time the report runs.
Field Tech has its own home
Plans, sign-up and support live at thefieldtech.com.
Also from Black Raven: Paralynx and Paralynx Desktop.